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Return Policy

This return policy applies to all products and services purchased from SMTPGhost.com, operated by KUKU10 LLC.

Last Updated: April 17, 2025

Our Commitment to Customer Satisfaction

At SMTP Ghost, we stand behind the quality of our cold email solutions. We offer a 30-day money-back guarantee to ensure you're completely satisfied with your purchase.

Refund Eligibility

Customers can request a full refund within 30 days of purchase if not satisfied with our software. Valid reasons for refund requests include:

  • Unsatisfactory software performance or functionality issues
  • Inoperability of our digital tools at the time of receipt
  • Insufficient provision of services as promised at the time of purchase

How to Request a Refund

To initiate a refund:

  1. Contact our support team at support@smtpghost.com within the 30-day period from your purchase date
  2. Include your order number and the reason for your refund request
  3. Our team will review your request and respond within 2 business days

All approved refunds will be processed back to the original payment method used at the time of purchase, typically within 5-7 business days depending on your payment provider.

Important: Refunds are not available after the 30-day period has elapsed. However, we remain committed to ensuring optimal software performance through our ongoing customer support and regular updates.