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Return Policy
This return policy applies to all products and services purchased from SMTPGhost.com, operated by KUKU10 LLC.
Last Updated: April 17, 2025
Our Commitment to Customer Satisfaction
At SMTP Ghost, we stand behind the quality of our cold email solutions. We offer a 30-day money-back guarantee to ensure you're completely satisfied with your purchase.
Refund Eligibility
Customers can request a full refund within 30 days of purchase if not satisfied with our software. Valid reasons for refund requests include:
- Unsatisfactory software performance or functionality issues
- Inoperability of our digital tools at the time of receipt
- Insufficient provision of services as promised at the time of purchase
How to Request a Refund
To initiate a refund:
- Contact our support team at support@smtpghost.com within the 30-day period from your purchase date
- Include your order number and the reason for your refund request
- Our team will review your request and respond within 2 business days
All approved refunds will be processed back to the original payment method used at the time of purchase, typically within 5-7 business days depending on your payment provider.